Harnessing AI for Trust and Transformation

In this episode, Professor Stephen Goldsmith is joined by Miguel Carrasco, Global Leader for Boston Consulting Group’s Center for Digital Government, connecting from Australia to share a worldwide view of how artificial intelligence and digital tools are transforming public service. Carrasco reveals how governments are leveraging generative and agentic AI to cut through bureaucracy, empower front line workers, and streamline services. They also discuss how public leaders can use AI to rebuild trust between government and residents.