EP 78 - Gold Dust Archive - Digital Transforming CX with Diane Magers

This has been dug out of the Customer Service Gold dust archive for your listening pleasure...In this episode, Gavin is joined by Diane Magers. Diane is the Founder and Chief Experience Officer at Experience Catalysts.We hear her describe her journey from clinical psychology to CX, and why tough questions played such a key role; the reasons why organisations that have effectively digitally transformed are so far ahead of the competition; and the link between "YOLO" culture and the "Great Real...