EP 51: Predictive Analysis with Hrushi Kulkarni

Welcome to Episode 51 of The Customer Service Gold Dust Podcast.In this episode, Gavin is joined by Hrushi Kulkarni.Hrushi is a Certified CX Practitioner, Storyteller, Speaker, and Trainer.We hear him discuss how predictive analysis is becoming crucial in various sectors (such as banking) in order to anticipate when a customer is thinking of leaving your company; why the combination of digital and physical data-driven decision making can prove so potent; and why leadership will always be one ...