EP 46: Service Operations with Alec Dalton

Welcome to Episode 46 of The Customer Service Gold Dust Podcast.In this episode, Gavin is joined by Alec Dalton.Alec is a Service Operations Advisor and Best-Selling Author.We hear him discuss the importance of understanding why some companies - such as Disney - are so successful at making their guests feel special; the reason why service operations are so vital to any company; and how to make sure that organisations are attenuating their customer-facing language to the right and proper situa...