EP 29: How Loyalty Actually Increases When Customers Invest More Into The CX Relationship With Hege Marie Brown

Welcome to Episode 29 of The Customer Service Gold Dust Podcast.In this episode, Gavin is joined by the Relational Experience Expert, Hege Marie Brown.Hege helps organisations understand the difference that Relational Experience (RX) can make within Customer Experience - and her ultimate goal is to align RX with the field of Design (RXD).We hear her talk about the importance of RX and why it may supersede traditional thinking about the dynamic between companies and customers; why you shouldn'...