EP 24: Demonstrating Curiosity

Welcome to Episode 24 of The Customer Service Gold Dust Podcast.In this episode, Gavin talks about the importance of demonstrating curiosity.As youngsters, we asked questions all the time but that curiosity often subsides for one reason or another. When it comes to customer service, it frequently pays dividends to be curious and take a genuine interest in the caller, as well as their request. This is where "TED Questions" can be incredibly useful.------This podcast is hosted by Gavin Scott, a...