EP 22: How To Deliver An Effortless And Memorable Service To All Your Customers with Jacqui Turner

Welcome to Episode 22 of The Customer Service Gold Dust Podcast. In this episode, Gavin is joined by the Customer Service 'Dancing Queen', Jacqui Turner. Jacqui is a specialist in Customer Service and Team Leader Training. We hear her talk about the importance of staying present when talking to customers; how one call changed her entire outlook on active listening and multi-tasking; and why coaching should be accessible to all employees at every level of an organisation. ------ You can fin...