EP 06: Inner Workings of an Award Winning Customer Relationship Manager with Carol Burgess

Welcome to Episode 6 of The Customer Service Gold Dust Podcast.In this episode, Gavin is joined by Carol Burgess, the Head of Service Management at Alphabet GB. Carol gives a fascinating glimpse into the inner workings of a leading Business Mobility corporation; the ways in which Next Issue Avoidance can proactively keep you two steps ahead; and how empathy has become a truly transformative way to actively listen to customers.------You can find Carol online at:https://www.linkedin.com/in/caro...