835 - 10 Tips for Verbal Crisis De-Escalation and Intervention _ Communication Skills Improvement

Chapters: 00:00:00 - 10 Tips for Verbal Crisis De-escalation 00:04:25 - Approaching and De-escalating a Person in Crisis 00:09:09 - De-escalation Techniques: Walk and Talk, Offer a Piece of Gum, Hear Their Perspective, Empowerment. 00:13:35 - Understanding Your Emotional Reactions in the Moment Learn more about your ad choices. Visit megaphone.fm/adchoices