Ep 20 - Cisco CX

On this episode, we sit down with Katelyn Cadoff from the Services team where we discuss Cisco CX (Customer Experience) and the breadth of services options from Cisco. From adoption to implementation, we learn how the CX "Racetrack" is used and where customers can benefit the most from what the CX team has to offer. Links Cisco CX Overview: https://www.cisco.com/c/en/us/services/overview.html Managed Security: https://www.cisco.com/c/en/us/products/security/managed-services.html Incident Response Retainer: https://www.cisco.com/c/en/us/products/security/sas-incident-response.html Business Critical Services: https://discover.cisco.com/en/us/services/guide/businesscriticalservices Total Care Portal: https://www.cisco.com/web/smartservices/sntc.html