General Manager of Heckfield Place, Olivia Richli, and CEO of Grand Hotel  Tremezzo, Valentina De Santis, join Sheena as we go behind the scenes at some of our favourite hotels. Exploring what hospitality means to them, the pair offer their takes on what goes into making a hotel great and share memorable tales of life in the hospitality industry. Hosted on Acast. See acast.com/privacy for more information.