Stopping Drama with Mel Barnett

Phil is joined by fellow change consultant Mel Barnett to discuss stopping drama during change.  During large change projects, you are working against an aggressive plan and timeline that can cause tension, anger and animosity among team members – when time is tight, emotions can fly. If these emotions go unchecked, they will intensify and trigger combative behaviours – verbal attacks, not sharing information and not honouring commitments, etc. – that derail teams and their performance. So, how can you diffuse situations before relationships and productivity spiral downward?