Responding to Criticism with Roberta Assaf

Phil is joined by change consultant Roberta Assaf to discuss constructive ways to respond to criticism.  It makes sense that people have different views on what needs to be done and how to do it on major change initiatives. Project plans and responses to challenges are built on assumptions and incomplete knowledge.  Different perspectives are natural and beneficial. Planning for criticism is the first step to addressing it. So, how do you respond to criticism in ways that support your positions and preserve relationships needed to be successful?