Measuring Readiness for Change with Bob Kaufman

Phil is joined by change leader Bob Kaufman to discuss how to measure readiness for change.  The biggest question to answer before people take on a change is, “Are they prepared to do so?” It is essential to confirm they have the required knowledge and skills for each phase of preparation because learning is cumulative: the preparation for one phase is a necessary foundation for the next. So, how do you know that people have the knowledge and skills required to take on the change?