Tanya Berry, PhD: Effective Messaging and Role of Our Feelings

The concept of effective messaging appears straight-forward. A message is delivered, the recipient processes the message and then makes a decision. However, the reality is very different, as we learn in this intriguing interview with Dr. Tanya Berry from the University of Alberta. Our emotional response plays a role and our current level of stress can shift the way in which we process those messages, shifting from a reflective to a more automatic response. We dig into the details in the lates...