Integrating Cultural Intelligence with Service Delivery
Business Moreton Bay Region - Ein Podcast von Business Moreton Bay Region
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In this presentation Craig Shim from Alpha Crane discusses cultural differences in business, particularly how to apply cultural intelligence to your service delivery. Key learning outcomes:- Why is cultural intelligence important in your service delivery?- Service Excellence - Risk indicators - Service Excellence - Desired outcomes - Building trust - Task vs Relationship- Building rapport with customers/clients - The importance of good service delivery
