127 | How To Rebuild Organisational Trust: A Cultural Transformation at CBI | Emma Connolly

In this powerful episode, Scott McInnes sits down with Emma Connolly, People and Culture Director at the Confederation of British Industry (CBI), to discuss the organisation's journey through a cultural crisis. Triggered by serious allegations against leadership, the crisis shook the foundation of the organisation, leaving employees and stakeholders grappling with shock and uncertainty. Emma takes us behind the scenes, sharing how the CBI responded, from holding transparent town halls to engaging with members and implementing a transformative cultural program. Discover the steps taken to rebuild trust and integrity, including co-creating new organizational values, introducing the Speak Up app, and prioritising leadership training. This candid conversation explores the challenges and triumphs of navigating a cultural reset and the ongoing commitment to embedding respect, courage, and brilliance into the workplace. Tune in for a masterclass in cultural transformation, crisis management, and leadership. Key Takeaways: Transparency is crucial in crisis management: The CBI held town halls to openly communicate with employees and stakeholders. New values reflect the organisation’s aspirations: Integrity, respect, courage, and brilliance were co-created with employees. Tools encourage accountability: The Speak Up app was launched to empower employees to report concerns. Leadership shapes culture: Training for line managers became a priority to drive meaningful change. Long-term transformation takes commitment: Cultural change requires ongoing focus, even after the initial crisis response. Chapters: 00:00 Introduction to the Crisis at CBI 09:17 Organisational Response and Support Measures 17:32 Engaging with Members and Stakeholders 25:09 Implementing Change: Actions Taken 33:32 Measuring Cultural Change and Future Focus