Special Episode: Digital Love in the Time of COVID

On this Special Episode of Breaking Banks we spoke to bankers about why they love what they do and highlighted the importance of purpose in digital advancement. Show Hosts: Jason Henrichs Show Guests: Mary Kate Loftin of M&T Bank Curt Queyrouze of TAB Bank TOPICS DISCUSSED: [2:40] In today’s landscape does digital banking take the humanization out of banking? [4:50] Mary Kate Loftin talks about looking ahead in innovation and M&T Bank’s partnership with MX. [6:45] How should banks manage employee happiness during the COVID19 crisis? [11:52] Mary Kate talks about the increase in usage of Zelle during the coronavirus pandemic.  [14:55] Jason asks Mary Kate does meaning and purpose account for a happier workplace? How do the customers benefit when bankers are happy? [17:10]  What does it take to bring surprise and delight from a banking product? [25:00] Jason asks Curt Queyrouze why he chose to become a banker. [30:02] Is there a difference in passion between banks and fintechs? [33:12] Curt says it’s important to take purposeful risks in technology. [34:05] Utilizing a jobs-to-be-done mentality can help solve customer problems and issues. [35:15] How do you get an internal culture to change their mindset around the fear of failure? [44:00] How important has it become for banks to hire passionate people to be bankers and be able to adapt to change? RESOURCES MENTIONED: MX  M&T Bank Adobe Analytics Microsoft Teams Trello Zelle Instacart Docusign TAB Bank Jack Henry & Associates Show Sponsors: Breaking Banks is the #...