#9 Automation Talk - A seamless customer journey experience with RPA, Chatbots & more with Diana Kanostrevac and Louise Kuehns

In today's episode Louise welcomes Diana Kanostrevac. At the time of this podcast recording, Diana was Head of Operations & Innovation Champion at Generali Vitality. She talks about an Omni-Channel Initiative at Generali Vitality that transforms the customer journey into a seamless experience using a combination of RPA, Chatbots and more. Furthermore she explained the do’s and don’ts of Change Management and Transformation. Enjoy listening! Get in touch with us: Website: https://www.botsandpeople.com Mail: [email protected] Linkedin Louise: https://www.linkedin.com/in/louise-kuehns515/

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Your go-to L&D & Transformation podcast for spearheading real change in digital empowerment.  Join Bots & People as we invite high-profile experts to talk all about the future of work, implementing a culture of learning to drive business goals, and the mindset needed to succeed as L&D and Transformation leader to make impactful changes. 65% of children will do jobs in the future that do not exist right now.  Upskilling, human-machine interaction, and a culture of continuous learning are not commodities anymore but mandatory to survive as an enterprise. Shape tomorrow’s learning environment today!