Michael Sherwood, Head of Digital Experience at Atom Bank, talks CX & Tech

https://www.linkedin.com/in/michael-sherwood-72195748/ (Michael Sherwood) is Head of Digital Experience at https://www.atombank.co.uk/ (Atom Bank), the UK's first app-only bank. So to say that Michael is an expert on leading with experience through technology is an understatement. Fascinating conversation with an industry veteran on a range of topics: 🎙 His view on the core tenets of experience, particularly through the lens of a tech-forward company 🎙 How he's thinking about CX / Design from the journey perspective vs. the product perspective at Atom Bank 🎙 How he brought Insights and Design together in his team and the benefits of this move 🎙 How he and his team are changing culture at Atom Bank in the face of COVID 🎙 Michael's views on the future of the CX Tech stack Loved this conversation. Michael is so knowledgeable and has done it all - even starting looking at feedback in spreadsheets before ramping up on tech to drive scale in customer listening.