Jennie Weber on CX – Where We’ve Come From and Where We’re Going

This episode of Be Customer Led with Bill Staikos features Jennie Weber, Senior Vice President of Customer Experience and Insights at Best Buy. With over a thousand stores and over a hundred thousand employees in the United States and Canada, Best Buy addresses essential human needs in areas such as productivity, security, health, entertainment, and connectivity. In today's discussion, Jennie shares her insights and experience gleaned from over two decades of consumer marketing and strategy formulation.