Carine Roman, Chief Customer Officer at Mailchimp, talks influencing & driving culture change from the Chief Customer Officer’s seat

https://www.linkedin.com/in/carineroman/ (Carine Roman) is the Chief Customer Officer at Mailchimp, and now a full year in the role after a successful career at other leading brands including LinkedIn, 33 Across, and Ziff Davis to name a few. Carine is one of the most thoughtful leaders we've had on the show, hands down. Truly impressed by her perspective and intentional approach to create an environment for Mailchimp that is safe and energizing. Carine and I focus on a number of areas, including: 🎙 Differentiating factors that mean success for the CCO vs. other roles 🎙 How she approaches influencing the C-Suite and the organization overall - it starts with trust, having a transparent agenda, and a little humor (a French accent doesn't hurt either 😉) 🎙 How leaders can change an organization to be a culture of Inclusion and put the employee at the center of everything they do 🎙 Advice for listeners who want to achieve CCO at some point, and for allies to support women and people of color at these levels. Amazing show and I was so impressed with Carine. So glad that Be Customer Led is a customer, and it's clear the impact she's having on the company! A must listen if you're a Chief HR Officer, Chief Experience or Customer Officer, or aspiring to be some day.