Alex Mead takes on CX and shares his philosophy on customer service experience

Alex Mead is no stranger to the Customer Experience community as many "thought leaders" have faced his challenges over the past few years, and rightfully so. He is a consistent voice on how customer experience needs to improve, and even thinks the term should be removed altogether.On this episode of Be Customer Led, Alex and I get into it, talking about:Where customer experience has gone wrong over the last few yearsThe 3-5 things Alex feels companies need to focus on to deliver great experiencesHow COVID has changed experiences (forever)How Alex is approaching customer service experience for the start-up he's working on in the GCCTechnology's role in customer experience and its impactReally interesting show with someone who brings a new and interesting perspective to customer experience, and is in the CX trenches every. single. day.