S3. E2. Employee Experience with Kerrie Brown
Talk about a ripper topic — Employee Experience (EX) is all the rage this year.
BUT it shouldn’t be mistaken as another business buzzword.
It’s actually one of the elements that businesses of all sizes can use to differentiate themselves in an age where standing out is getting harder and harder to do. That’s why we called in EX expert! Kerrie Brown is a seasoned Employee Experience professional who has spent the last decade (and some!) of her career helping companies build inspiring workplace cultures. She knows how to play strategically and tactically, and is most happy when challenging the status quo in organisations.
She’s worked her EX magic in big complex organisations like Colgate-Palmolive and GWF, fast-paced fin-tech startups, and an award-winning employee experience company.
Kerrie blends her commercial smarts with a human-centred approach to deliver engaging people solutions for all things people, performance, safety, leadership and communication.
In this episode we chatted to Kerrie about:
• What is Employee Experience (is it basically CX for employees)?
• How EX is linked to CX?
• Why do businesses need to pay attention to EX metrics?
• Does belong to any one department?
• What part does EX play in the hiring process?
• How does EX work for remote workers?
• Tips on setting up solid EX foundations within an organisation.
Connect with Kerrie on LinkedIn: https://www.linkedin.com/in/kerrie-brown
Recs:
How it feels to float by Helena Fox
Rowan of Rin by Jennifer Rowe
Bossypants by Tina Fey
Writers of Silicon Valley podcast (episode with Tamara Hilmes from Spotify) by Patrick Stafford