Ep 132: [Client Love] How To Delight Your Clients
How can you turn all clients into raving fan clients who love working with you and cannot stop telling all their friends about you?That has been our topic this month. In the last two episodes, I talked about two important ingredients, trust and communication.Today, I want to talk about the third and final main ingredient, which is delight.Of course, we want to meet and exceed the expectations of our clients. We want them to not only be happy with the end result but overjoyed with it. And we want them to feel a sort of appreciation for us as well. How can you add an experience of delight so that clients don't only get what they hoped for when working with you, but they get more?Tune into this episode to hear:* What you’re really going after when you give a client a gift* What a thoughtful client gift should look like* How to use your automated emails to add little points of delight* Why it’s worth spending a little extra time to anticipate and fulfill clients needs before they even think of themLearn more about Pia: * Learn more about No BS Agencies Mastery (https://www.nobsagencies.com/program)* No BS Launchpad (https://www.nobsagencies.com/launchpad)* No BS Agency Owners Free Facebook Group (https://www.facebook.com/groups/nobsagencyowners)* The Show Your Business Who's Boss Crash Course (https://badassyourbusiness.com/cc)* Start reading the first chapter of my book (https://www.piasilva.com/ch1)* Piasilva.com (https://www.piasilva.com/)* The 50/25/25 Rule to Profit and Freedom™ Mini Course (https://www.nobsagencies.com/freedom)Resources:* E. 112: Dan Gingiss on What Makes a Memorable Customer Experience (Which Does Not Mean Expensive) (https://www.piasilva.com/show-notes/112-dan-gingiss)* The Leverage Model (https://theleveragemodel.com/)* BOXFOX (https://shopboxfox.com/)