Ep 131: [Client Love] A Communication Framework That Fosters Trust and Eliminates BS
Last week I talked about the importance of building trust with your clients in order to have a great client relationship.If you're in a relationship or you've ever been in a long-term relationship, you know that communication is key to having great relationships with people. Now, that might be true with a spouse, but it's true with anybody in your life, and it's definitely true with clients.So today I want to share a really simple framework that you can use with all of your communication with clients to ensure a great outcome at every step, and so that you don't waste time with all the things that can happen when communication goes astray.Tune into this episode to hear:* Why having to refer to the contract means you’re not communicating effectively* How using “bookends” brings clarity to every client conversation* Why it’s important for a client to have the next steps clearly written outLearn more about Pia: * Learn more about No BS Agencies Mastery (https://www.nobsagencies.com/program)* No BS Launchpad (https://www.nobsagencies.com/launchpad)* No BS Agency Owners Free Facebook Group (https://www.facebook.com/groups/nobsagencyowners)* The Show Your Business Who's Boss Crash Course (https://badassyourbusiness.com/cc)* Start reading the first chapter of my book (https://www.piasilva.com/ch1)* Piasilva.com (https://www.piasilva.com/)* The 50/25/25 Rule to Profit and Freedom™ Mini Course (https://www.nobsagencies.com/freedom)