EP 130: [Client Love] Building Trusting Relationships With Your Clients
Think back to the last client you truly loved working with. What did you love about it?For me, I love to work with clients who trust me implicitly. They get a ton of value out of working with me. We vibe, we jive, and we make something truly amazing together. They are the people that I’m excited to get emails from, and who I enjoy communicating with in our meetings or phone calls.Imagine if you loved all of your clients like that. What would that do for your business?In honor of February, the month of love, I want to talk about client love. Specifically, I want to talk about three different aspects of a client relationship that can take us from a business transaction to something truly magical, something that lights you up, that energizes your clients, and results in much greater outcomes for your delivery.Today I want to talk about the first ingredient in an amazing love affair with a client: trust.Tune into this episode to hear:* How clear, consistent communication builds trust* How setting and meeting expectations for even micro-interactions turns your word into truth* Why how you interpret deadlines and send deliverables matters in building or breaking trust* How a client questioning or nagging you is a symptom of lack of trustLearn more about Pia: * Learn more about No BS Agencies Mastery (https://www.nobsagencies.com/program)* No BS Launchpad (https://www.nobsagencies.com/launchpad)* No BS Agency Owners Free Facebook Group (https://www.facebook.com/groups/nobsagencyowners)* The Show Your Business Who's Boss Crash Course (https://badassyourbusiness.com/cc)* Start reading the first chapter of my book (https://www.piasilva.com/ch1)* Piasilva.com (https://www.piasilva.com/)* The 50/25/25 Rule to Profit and Freedom™ Mini Course (https://www.nobsagencies.com/freedom)Resources:* ERPR GROUP (https://erprgroup.com/)